Hardware support services may be
either be a reactive support, preventive-based support, or proactive support.
Hardware support services are predominantly sold as maintenance contracts,
which extend up to one to three-year duration. The contracts generally cover
hardware replacement, hardware repair, or even mere technical assistance via
phone, email, or video.
Hardware support services includes
computer and peripherals support services, storage and servers support
services, networking support services and others.
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report at:
The global hardware support services
market has been growing in the past years with a CAGR of almost 6%. The year
2017 recorded high growth in this market with a net market value more than 20%
higher than that of 2013, as per TBRC’s in-house consultants.
TBRC’s latest report show the historic
and future trends in the market for each year with sourced reasons to support
the growth claims.
The report also shows the global
hardware support services market to grow at a higher CAGR by 2021 as compared
to 2017, along with geographies best suited for investments with highest return
rate.
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sample report at:
The industry is undergoing a
structural shift, with an increase in bundled services, from a single to a
multiple contract service. Instead of delivering several single services in
parallel to the same customer, integrated delivery of multiple services is
being offered, thereby providing efficiencies. For instance, NTT Communications
offers users a range of services such as network management, disaster recovery
and solution services.
Companies included in the report are IBM,
HP, and Computer Sciences Corporation.
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