Over the past five years, cloud
software solutions have been gaining acceptance from companies across all
industries. Cloud is a software delivery method where a vendor hosts a software
application in a remote server and customers can access it through the
internet. Cloud software solutions are widely used in customer relationship
management (CRM), HR/payroll, project management and accounting software
systems. For example, Hershey’s implemented IBM analytics SaaS tool to obtain
customer insights and boost sales.
THE BUSINESS RESEARCH COMPANY
EXPECTS THE SOFTWARE AND BPO SERVICES MARKET TO GROW TO $1 TRILLION BY 2021
Western
Europe was the largest region in the software and BPO services market in 2017,
accounting for almost two-fifth of the market share.
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According
to The Business Research Company’s Consultant, Nitin Gianchandani, there has
been exponential growth in the use of AI technology by companies operating in
the automobile, e-commerce and manufacturing industries. Since AI can detect
human motions it is being used to detect customer satisfaction levels and for
voice and face recognition. Many major companies such as Facebook, Google and
Airbnb are also open sourcing AI libraries to startups, indicating
democratization of AI solutions. For example, leading software companies such
as Cap Gemini, IBM, Accenture and TCS are offering AI services to optimize
resources and reduce operational expenditures.
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IBM was the largest player in the software
and BPO services market in 2017, with revenues of $53.5 billion in 2016.
IBM’s growth strategy includes moving from a hardware, software solutions
company to an emerging cognitive solutions and cloud platform company. IBM is
rapidly expanding business, with clients in 147 countries, including leaders
and start-ups in healthcare, financial services, retail, energy, automotive,
government and more across Czech Republic, Brazil, South Africa, Australia,
South Korea, Egypt and Russia.
Software services include
application software programming services, computer program (software)
development, computer software support services and web design services.
Software service companies’ document, design, create, test and maintain
applications, using a planned and structured process. Customers for software
services include commercial establishments operating in manufacturing,
telecoms, fast moving consumer goods (FMCG) verticals and other industries and
government organizations.
Software And BPO Services Global
Market Report 2018 is a detailed report giving a unique insight into this
market. The report is priced at $4000 for an individual user. To use across
your office, the price is $6000 and $8000 if you wish to use across a
multinational company.
About The Business Research Company
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The Business Research Company is
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consumer research.
It has research professionals at
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researchers globally. It has specialist consultants in a wide range of
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The Business Research Company's
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have delivered hundreds of research projects to the senior management of some
of the world's largest organizations.
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