Over the past five years, cloud software solutions have
been gaining acceptance from BPOs providing customer relationship management
(CRM) services. Cloud is a software delivery method where a vendor hosts a
software application in a remote server and customers can access it through the
internet. Salesforce provides cloud software for CRM to BPOs for customer
service and support.
THE BUSINESS RESEARCH COMPANY VALUED THE CRM BPO MARKET AT $264
BILLION IN 2017
Western Europe was the largest
geographic region in the market, accounting for a little more than one-third of
the global market share.
Order the report at: https://www.thebusinessresearchcompany.com/report/crm-bpo-global-market-report-2018
According to The Business
Research Company’s Consultant, Nitin Gianchandani, there has been an increase
in the adoption rate of AI technology by e-commerce, automobile and
manufacturing industries. The technology is being used by the companies to
measure customer satisfaction levels by detecting their activities, voice and
face while purchasing at stores. Major software companies like Accenture,
Capegemini and TCS are providing AI services to enhance resources and curtail
operational cost. Furthermore, few big companies like Google, Facebook and
Airbnb are open sourcing AI libraries to startups.
Download a sample of the report at : https://www.thebusinessresearchcompany.com/sample.aspx?id=540&type=smp
CRM BPO is a software that covers
a broad set of applications designed to help businesses manage many of the
business processes such as customer data, customer interaction, and access
business information and automate sales. CRM BPO includes outsourcing of
customer relationship management services to independent companies.
CRM BPO Global Market Report 2018
is a
detailed report giving a unique insight into this market. The report is priced
at $4000 for an individual user. To use across your office, the price is $6000
and $8000 if you wish to use across a multinational company.
About The Business Research Company
Visit TheBusinessResearchCompany.com,
mail info@tbrc.info or
call +447443439350 or +918897263534 or +919160996838 for more information on
this and many other titles.
The Business Research Company is a
market research and intelligence company, which excels in company, market and
consumer research.
It has research professionals at its
offices in the UK, India and the US as well a network of trained researchers
globally. It has specialist consultants in a wide range of industries including
manufacturing, healthcare, chemicals and technology.
The Business Research Company's
management has more than 20 years of varied business research experience. They
have delivered hundreds of research projects to the senior management of some
of the world's largest organizations.
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